Nuchatlaht First Nation
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MEMBERSHIP FORMS

& Available Resources

Attention Members!

Direct Deposit Information
Please ensure we have your
​up-to-date direct deposit information
to avoid processing delays when accessing our services.
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Direct Deposit Application

Download Application
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Most Requested:

We offer our members a variety of services and support. Below are just a few:
  • Membership Support Funding
  • Medical Travel sponsored by FNHA
    ​(to attend out of town appointments)
  • Children's School Supplies,
  • Annual Youth Fair
  • Youth Activity Application

Additional coverage options with FNHA

Information on services offered through the Health Benefits program can be found below.
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Upload Document

Our applications can be filled out online
​or downloaded and printed off to be mailed.

Need to mail a document to our office?
Mail to: P.O Box 40, Zeballos, BC, V0P2A0

Need to upload a document for submission? 
Members may upload necessary documentation below.

​Type of documents accepted:
  • School Attendance Report
  • Report Cards
  • Fair Admission Passes
    (for reimbursements)
  • Written Confirmation of Attendance (Patient Travel),
  • Direct Deposit Information
  • Photos of events
    (etc.)
Click each + sign to show related content 
Please note our website is designed for desktop viewing, but does work on mobile


 information | MEDICAL TRAVEL APPLICATION
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Medical Travel


  • ​​​​ABOUT THIS B​​ENEFIT
  • ​​COVERAGE
  • ​MEAL RATES
  • ESCORTS
  • ACCOMMODATIONS
  • ​HOW DO I ACCESS
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The Medical Transportation (MT) benefit is intended to supplement the cost of travel expenses to access medically necessary health services not available in your community of residence. 

​If you are registered with First Nations Health Benefits & Services (FNHBS), you are eligible for MT benefits.

MT benefits may provide funding towards the cost of travel, accommodation and meals for the following:
  • A mileage rate that supplements the cost of fuel;
  • Non-commercial accommodation (i.e., Jean C. Barber Lodge or Easter Seals);
  • Commercial accommodation at the most economical medical rate;
  • Accommodation in private homes
  • Meals at a daily rate, nightly rate or weekly rate.

Note: If you need someone to accompany you for medical travel, you may be eligible to travel with an Escort.

​To learn more about this benefit, please visit: 

​https://www.fnha.ca/benefits/medical-transportation

WHAT IS COVERED?

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Your MT Benefits provide assistance with the cost of meals, accommodation and transportation to help you travel to a medical appointment outside your community of residence.

MT coverage is intended as a supplement and may not cover the full cost of your travel.

You can acces​s medical transportation benefits if you are traveling to:
  • ​Medical services covered by MSP or a public health agency;
  • Services eligible under the Health Benefits Program
    ​(e.g., dental, vision, etc.);
  • Traditional healers; or
  • ​​Treatment at an FNHA funded facility for substance use (formerly NNADAP).
    ​
MT benefits cover travel to the closest appropriate provider, using the most efficient and economical type of transportation appropriate for your needs and medical condition.  ​​

WHAT IS NOT COVERED?

Some types of travel are Exclusions. Exclusions cannot be covered as an exception and cannot be appealed.

MT benefit Exclusions include, but are not limited to:
  • ​​Compassionate travel
    (e.g., travelling to visit a family member who is receiving medical treatment);
  • ​Payment of fees for a doctor's note;
  • Travel back to your community of residence if you become sick or injured while away from home;
  • Travel when the medically necessary service is available in your community;
  • Travel to access medical appointments located outside of Canada;
  • Travel to access services that are not considered medically necessary; or
  • Travel where the only purpose is to pick up items that do not need to be fitted.
    ​(e.g., prescriptions, prescription glasses or contacts and some medical supplies and equipment). ​
​Regular repeated travel
​Clients who need to travel repeatedly, twice or more per week, on a long-term basis to access medically necessary health services may receive Medical Transportation benefits for up to four months. Regular repeated travel beyond four months must be submitted as an Exception
The Medical Transportation benefit supplements the cost of meals in accordance with the following rates:
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​​Daily rate for same-day travel
over six hours
  • $17.00 per person​
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​​Nightly Rate for short-term travel
​up to 6 nights
  • ​$68.00 per night per person five years old and over
  • ​​$29.00 per night per person​ under five years old
Weekly Rate for overnight trips
​of seven nights or more
  • ​​$283.00 per week per Client
  • ​$425.00 per week per Client​ and approved escort* ​
If you need someone to accompany you on your trip to your appointment, you may be eligible to travel with an escort.

Medical transportation coverage may be available for an escort when a Client requires support to access medically necessary health services. Escort coverage is provided for the appropriate length of time the escort is required, based on the Client’s health, medical condition and legal requirements.

For coverage for an escort to be approved, the travel request must be submitted before the start of the trip.

​For emergency hospitalization (e.g., via Medivac) requiring an escort, the travel request must be submitted within three days of the hospital admission.  The payment of a fee, honorarium, or salary to an escort is not an eligible benefit under the medical transportation benefit. 

​Escorts are covered under certain conditions, including if you: 
  • Are a minor;
  • Need help with activities of daily living (e.g., dressing, eating, or bathing);
  • Are undergoing a medical procedure (e.g., day surgery) or have a medical condition that means you need help to get home;
  • Will face a language barrier; or
  • Are travelling to give birth.
  • Individuals ages 65 and above that require assistance to attend scheduled medical appointments; and 
  • Clients travelling to and from substance use treatment centers.
​Escorts for Clients in hospital 

Clients who are in the care of a hospital outside their community of residence may receive coverage for an escort for the lesser of the length of their stay or five days.  Requests for escort coverage for more than five days or an indeterminate period of time must be submitted as an Exception.

In order to provide a timely response to the Exception request, the Benefit Administrator must submit a copy of the Exception Request form and supporting documentation in advance. The Health Benefits program will assess the Exception request based on the continued need or responsibility of the escort to support the Client in the hospital.

Factors considered in assessing the eligibility of Exception requests for extended escort coverage include, but are not limited to: 
• The escort will provide ongoing legal and decision-making services for the Client that can only be done in person;
• The escort will assist a Client who is elderly, frail, or has mental or physical impairments with daily activities that contribute to the Client’s recovery that cannot be provided by the hospital or care staff;
• The escort will provide the Client with translation or interpretive services that cannot be sufficiently addressed by the hospital or
• The escort will receive instructions on necessary medical procedures that cannot be given to the Client alone, within the requested extension period. 

​If a Client is transported to a hospital by Emergency Services without an escort, the Medical Transportation benefit may provide coverage for an escort to travel to the hospital where the Client is being treated. Coverage will be provided for the most economical means of travel from the Client’s community of residence or the escort’s community of residence, whichever is a lesser distance.  
​Medical Transportation benefits are provided for overnight accommodation on a case-by-case basis. Coverage is based on medical justification, time of appointment, distance travelled, location of accommodation and schedule of coordinated transportation. 
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Overnight Hotel accommodations

Have an earlier appointment? Clients can get overnight accommodations to the nearest, cost-effective Hotel to ensure availability to attend scheduled appointments. 
Private accommodation rates

Clients who choose accommodation in a private home will be reimbursed in accordance with the following rates: ​

Clients will now receive $50 per night when staying in a private home, and the maximum limit of $100 per week will no longer apply.
Clients who choose to make different accommodation arrangements may seek reimbursement but will be responsible for any difference in cost.
• Not-for-profit accommodations such as the Easter Seals or Cancer Lodge must be used whenever possible. Accommodation for minors accessing treatment at BC Children’s Hospital or Sunny Hill Health Centre for Children should be arranged through the BC Family Residence Program.
• The Health Benefits program will cover the room cost and any appropriate taxes for the most efficient and economical accommodation.
​• The Health Benefits program will not cover any incidental fees incurred by the Client.
• Accommodations lasting more than six nights should be in hotel rooms with a kitchenette.  ​
Long-term or extended stays
• Travel for more than five consecutive nights in duration must be submitted as an Exception.
• Clients and escorts, if applicable, that are approved for a duration of more than six nights should be booked accommodations with cooking facilities and provided the weekly meal rate to purchase groceries.
• Extended stays for Clients accessing medical services where the Client is required to remain close to a treatment facility outside their community of residence must be submitted as an Exception and may be covered for up to a three-month transition period only. Clients are encouraged to arrange for alternative funding 
Where you access the program depends on what Nation and/or community you are from and where you live.

If you live in community, please contact your community’s Patient Travel (PT) Clerk to access your MT benefits.
For Nuchatlaht Tribe Members, Audrey Smith is your community Patient Travel Clerk. 
[email protected]

​If you live outside your community, or are unsure who to contact for your travel, please call us at 1-855-550-5454.
​
​1. Submit a 
Medical Transportation Request Form
  at least 5 business days before your trip to get prior approval before travelling. 
You will also need to submit written confirmation of your appointment from your provider.

If you do not get prior approval for your trip, or if you do not submit your request form ahead of time,
​you may have to reschedule your appointment or pay for your travel costs yourself and then request reimbursement. 


2. Your commun​​ity Patient Travel Clerk will make your travel arrangements and send you the details. 

3. Atte​nd your ​​appointment as scheduled.​

​4. After you​r trip, submit a 
written confirmation of attendance (COA). 
​
You must provide confirmation from your provider that you attended your appointment. If you need to request reimbursement, you will need to submit your written COA with your request.

Clients who do not attend their appointment may be asked to pay back the cost of their travel.
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Medical Travel
​Application Package

The Medical Travel Application Package includes:
  • The Confidential Medical Travel Application,
  • Confirmation Client Attended Appointment form
To ensure we can process your application quickly and avoid delays in processing, we require applications be submitted up to a week prior to your scheduled appointment.

Download Application
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Apply for medical transportation benefit

    MEDICAL TRANSPORTATION
    ​REQUEST FORM

    CLIENT INFORMATION


    Clients are eligible to bring an escort to attend their appointment if they meet one of the following requirements: client is unable to attend scheduled appointment without transportation, client requires medical attention after or prior to appointment.

    If your direct deposit is up to date, funding will be deposited into the primary applicants bank account. Primary applicant will be responsible for the following funding deposits:
    • Meal allowance for Primary Applicant & Escort (if required).
    • Transportation funding with return travel
    • Ferry costs (if required)
    • Local transportation costs (Bus, Taxi, etc. if required)

    APPOINTMENT INFORMATION


    Appointment Confirmation

    Max file size: 20MB
    A confirmation of appointment can be one of the following: - An email or screenshot confirmation from physicians office, - Appointment slip from physicians office
    Failure to submit your confirmation of appointment will result in delays in processing. If we are unable to process your application before your scheduled appointment, we will process your application as a reimbursement request.

    OVERNIGHT ACCOMMODATIONS:

    Clients opting to stay in a hotel for overnight accommodations will have their reservations booked in the primary applicants name.
    ​Please ensure you have all necessary ID upon check-in. 
    IF PRIVATE ACCOMMODATIONS SELECTED, CLIENT WILL RECEIVE A $50.00 ALLOWANCE FOR STAYING IN PRIVATE ACCOMMODATIONS
    IF HOTEL ACCOMODATIONS SELECTED, PLEASE INDICATE YOUR CHECK IN AND CHECK OUT DATES BELOW:

    TRAVEL INFORMATION

    Please indicate your type of travel required to attend your appointment:
    NOTE: IF YOU REQUIRE A FERRY SERVICE TO ATTEND YOUR APPOINTMENT, WE WILL NEED PROOF OF PURCHASE TO BE SUBMITTED AFTER YOUR APPOINTMENT.

    AGREEMENT AND UNDERTAKING:

    BY APPLYING FOR THE MEDICAL TRAVEL BENEFIT, I AGREE TO THE FOLLOWING STATEMENTS:
Submit
UPLOAD CONFIRMATION CLIENT ATTENDED APPOINTMENT (NEW)

    MEDICAL TRAVEL:
    ​UPLOAD DOCUMENT CONFIRMING CLIENT ATTENDED APPOINTMENT

    When attending an out-of-town appointment, FNHA Policy states that we must receive a written confirmation that the client has attended their appointment.

    We accept the following form of confirmations:
    • Written/printed-out/screenshot of Email from facility or doctor's office,
    • Written Confirmation of Attendance form (found on our website),
    • Appointment itinerary
      ​

    Client Information


    Appointment details


    UPLOAD WRITTEN CONFIRMATION OF ATTENDANCE

    Max file size: 20MB
Submit

information | mEMBERSHIP SUPPORT APPLICATION | hardship funding
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Membership Support Application
​(Financial Hardship)

Download Application
  • ​​ABOUT THIS B​​ENEFIT
  • ​ELIGIBILITY
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​Membership support is intended to provide financial assistance to band members in situations where an individual or family unit find themselves in financial need and all other avenues for financial support have been exhausted.

Members that apply for membership support can expect support in the form of a purchase order or gift card, or shipped materials when required. 

Monetary Deposits will no longer be offered as instructed by Chief and Council. 
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In order to access the Membership support you must:
• be a registered member,
• be 19 years of age or older,
• not have received membership support in current fiscal year (April 1,2023 through March 31,2024),
• be currently unemployed,
• be considered to have low income for the family unit (not more than $2,500.00 of
monthly family income),
• provide proof on income,
• be receiving social assistance benefits,
• have payment made directly to supplier or reimbursement based on receipt submitted,
The following list of conditions will not be eligible for membership support:
  • Rent, rental arrears or damage deposits,
  • Hydro bills, heating oil or propane,
  • Vehicle payments, insurance payments,
  • Moving expenses (exception: family violence),
  • Travel assistance to attend criminal court,
  • Advances on ICBC or WCB or other financial settlements
apply for membership support benefit

    Membership Support

    Registered family members only
    ADDITIONAL NUCHATLAHT REGISTERED FAMILY MEMBERS
    MUST HAVE THEIR STATUS NUMBER INCLUDED IN YOUR CLAIM.
    DO NOT add if not registered 

    Ex.
    639 _ _ _ _ _ _ _

    Max file size: 20MB

Submit

information | SCHOOL SUPPLIES APPLICATION
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School Supplies
​Application

Download Application
For members with youth currently attending a public school in need of school supplies.
Applications must be submitted before the school term begins. 
Please include a copy of your child's report card when submitting. 
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apply for school supplies benefit

    School Supplies
    Funding Application


    Children applying for:


    Does your child have their own banking information?

    School Information


    Report Card

    Max file size: 20MB
    Please include a copy of your child's report card.

Submit
information | YOUTH ACTIVITY APPLICATION
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YOUTH ACTIVITY APPLICATION

The Youth Activity Application gives parents access to funding ($40.00 per child) to purchase arts & crafts supplies or use towards other engaging activities such as school/and or sporting related activities. 

Applicants will receive funding via E-Gift card for required store. (Dollarama, Michaels, Walmart, etc.)

DOWNLOAD FILE
APPLY FOR YOUTH ACTIVITY BENEFIT

    YOUTH ACTIVITY APPLICATION

    Successful applicants will receive support in the form of an E-gift card for the appropriate store. Please include your primary email address we can send the gift-card to. 
Submit

information | ANNUAL FAIR APPLICATION
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Vancouver Island
Annual Fair Application Reimbursement

Download Application
For registered Youth/children under ​18 years of age
to attend the annual Fair events. 

APPLICATION PROCESS:
Reimbursement.

We will issue a reimbursement to cover the costs
of admission and ride passes.
​
Please ensure your banking information is up-to-date.

​*Proof of payment must be submitted to [email protected]
(in form of receipt and/or photo of wrist band)
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apply for annual fair benefit

    Annual Fair
    ​Admission Ticket Reimbursement

    Note:
    When Applying: Registered Nuchatlaht members may apply for this benefit once per calendar year.  
    Eligibility:
    Under 18 participants will be eligible to receive the Fair Ride Pass reimbursement.
    Adult applicants will be eligible to receive gate admission reimbursement.

    CLIENT INFORMATION


    in case we need to reach you about your application
    Please provide any additional participants status card number. Leaving blank WILL delay your application.

    FAIR INFORMATION


    PROOF OF PURCHASE FOR REIMBURSEMENT

    Max file size: 20MB
    Upload a copy of purchased Fair Admission/Ride Pass tickets.

Submit

information | FOOD FISH APPLICATION
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Food Fish
​Application

For registered Nuchatlaht First Nation members to receive food fish.
​when Food Fish opportunities occur, we will notify members via our Facebook page.
Download Application
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apply for food fish benefit

    APPLY FOR FOOD FISH


    Applicant Information



    Please include other members currently residing in your household

    If your additional family members are registered with Nuchatlaht Tribe, you may be eligible to receive additional Food Fish.
    ​Please provide all status numbers. 

     SPECIES PREFERANCES

    *please note: not all listed species are available at all times, this is to determine demand and preference

Submit


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ADDITIONAL SUPPORT OFFERED BY FNHA

NAVIGATE TABS FOR MORE INFORMATION
  • ​ABOUT THE PROGRAMS
  • ​DENTAL
  • ​MEDICAL EQUIPMENT
  • ​MENTAL HEALTH
  • ​PHARMACY
  • ​VISION CARE
  • REIMBURSEMENTS
  • PREGNANCY
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First Nations Health Authority

​Health Benefits provides benefit coverage through partnerships with Pacific Blue Cross (PBC), BC PharmaCare, Indigenous Services Canada (ISC) and First Nations ​and organizations. These partnerships help us offer you a convenient way to access your benefits. 
For more about these partnerships, see the Health Benefits Guide page. 
​The Health Benefits Program covers six benefit areas:
  • Dental (factsheet available here)
  • Medical Supplies and Equipment (factsheet available here)
  • Mental Health
  • Pharmacy (factsheet available here)​
  • Vision (factsheet available here​)
  • and Medical Transportation (Apply above)​
    ​
The program also manages the BC Medical Services Plan (MSP) and pays for ambulance bills for eligible First Nations in BC.
​Health Benefits Contact Information
GENERAL Toll-Free: 1.855.550.5454
Email:   [email protected]
Fax:   1.888.299.9222
Clients should have their status card and BC Services Card ready when calling.
MAILING ADDRESS
First Nations Health Authority Health Benefits
540 - 757 West Hastings Street Vancouver, BC  V6C 1A1
IN-PERSON INQUIRIES
1166 Alberni Street Room 701 Vancouver, BC  V6E 3Z3
ONLINE
www.fnha.ca/benefits
COMMUNITY RELATIONS REPRESENTATIVES
Health Benefits has a Community Relations Representative in each of the five health regions.
For contact information, email [email protected]

Pacific Blue Cross

MAILING ADDRESS
PO Box 7000 Vancouver, BC V6B 4E1
GENERAL Toll-Free:
1-855-550-5454
​ONLINE
​www.pac.bluecross.ca

​​​​​​​​​​​Am I Eligible?​ 

​The Health Benefits Program is available to First Nations people with Indian status who live in BC.
The Health Benefits Program is also available to infants (up to 24 months) if at least one parent is eligible for the program.

You are not eligible for Health Benefits if you have health insurance provided by the federal government,
​or by a First Nations organization as part of a self-government agreement with Canada. 
​
If you need to register for Indian status, or have questions related to Indian status eligibility,
​see How to apply for a status card on the Indigenous Services Canada (ISC) website. 

Program Goals

The goal of the Health Benefits Program is to cover medically necessary items, services, and travel that:
  • address First Nations peoples’ unique health needs
  • respect First Nations’ cultures and values
  • ensure the program is available for future generations
  • close the health gap between First Nations and non-First Nations in BC
  • focus on wellness and prevention instead of only treating sickness
  • are based on professional judgement, best practices, and evidence-based care​

About this Benefit: Dental Benefit

Seeing an oral health care provider regularly can help you catch dental problems before they get too serious and require more extensive procedures. Oral health is directly linked to general health and wellness. Dental infections can make certain conditions, such as diabetes, heart disease and pregnancy, more complicated.

Health Benefits has partnered with Pacific Blue​ Cross (PBC) to offer a comprehensive dental plan to First Nations in BC. 
​​​​A Dental Benefit factsheet is available here​.
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What My Plan C​overs

​Your plan covers certain dental items and services under the following categories:
  • bridges
  • crowns, inlays, onlays, veneers
  • dental surgery
  • dental sedation
  • dentures
  • exams and x-rays​​
  • ​root canals and related services
  • fillings
  • night guards
  • orthodontic services (coverage has age restrictions and medical criteria)
  • periodontal services
  • preventive services

What My Plan Does ​​Not Cover

Some items and services are considered Exclusions. Exclusions cannot be covered as an exception and cannot be appealed.

Dental benefit Exclusions include, but are not limited to:
  • cosmetic treatments
  • implants
  • ridge augmentation

​You can find detailed information about your dental benefits through your PBC Member Profile, ​which you can access online or through the PBC app.

How Do I Access C​​​overage?

When you make an appointment,
​the best way to access your coverage and avoid out-of-pocket costs is to discuss your treatment plan and billing details with your provider.

1. Ask your dental provider if they are registered with PBC. 
Providers who are registered can bill directly. If you see a provider who is not registered with PBC you will need to pay out of pocket and request reimbursement.

2. Make sure any prior approval requests for items or services have been approved. 
Some items and services require prior approval, which your provider can request directly from PBC.

3. Check if your dental provider requires payment up front. 
Some providers ask their clients to pay for items and services before undergoing treatment.

4. Talk to your provider about which items and services are fully covered by your plan. 
​
Some providers charge more than the dental benefit maximums. Make sure you are aware of all charges before undergoing treatment. 

If you have any questions about your dental plan, how to access coverage, or why a claim was denied, call Health Benefits at 1-855-550-5454.

About this Benefit: Medical Supplies & Equipment Benefit

Many people need medical supplies and medical equipment for short- or long-term health conditions.
​These supplies are an important part of supporting your health and wellness.
​
Health Benefits has partnered with Pacific Blue Cross (PBC) to offer a comprehensive medical supplies and equipment (MS&E) plan to First Nations in BC. A Medical Supplies & Equipment factsheet is available here​​.
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What M​y Plan Covers

​Your plan covers certain MS&E items and services under the following categories:
​​​​• bathing & toileting aids
• braces & splints
• cushions & protectors
• diabetic & heart patient devices
• foot orthotics & orthopedic shoes
• gender affirming products​
• general medical supplies & equipment
• hearing aids & repairs
• hospital beds
​• limb and body orthotics
• low-vision aids
• offloading boots (air casts)
• ostomy supplies
• oxygen, sleep & breathing aids
• prosthetics and supplies
• surgical stockings & pressure garments
• urinary supplies & devices
• walking aids & wheelchairs
• wound care supplies​​​
​• lifting & transfer aids

What My Plan Does Not Cover

​Some items and services are considered Exclusions. Exclusions cannot be covered as an exception and cannot be appealed.

MS&E benefit Exclusions include, but are not limited to:
• household items
• home renovations (eg, ramps, stair lifts)
• items that are not medically necessary
​(eg, items for cosmetic purposes) or have a covered alternative (eg, scooters)
• items required for medical trials or studies
• sports equipment (eg, treadmills, exercise items)

You can find detailed information about your MS&E benefits through your PBC Member Profile,
​which you can access online or through the PBC app.​

How Do I Access Cov​erage?

There are certain steps you can take to access your coverage, avoid out-of-pocket costs and get the items you need quickly. 

1. If your doctor, nurse, or other health care provider suggests an MS&E item, be sure to ask them for a prescription or written recommendation. 
Once you have your prescription or written recommendation,
​you can take it to a pharmacy or an MS&E provider to get the medical supplies or equipment that you need.

2. Ask your pharmacist or MS&E provider if they are registered with PBC. 
Pharmacies and providers who are registered can bill directly.
If you see a provider who is not registered with PBC, you will need to pay out of pocket and request reimbursement.

3. Make sure any prior approval requests for items or services have been approved. 
Some items and services under the MS&E benefit require approval before your pharmacist or provider can bill for them.
​Your provider can submit approval requests directly to PBC. 

4. Talk to your pharmacist or MS&E provider about which items and services are covered by your MS&E plan. 
​If an item is not covered, ask your provider for a covered alternative.
​
If you have any questions about your MS&E plan, how to access coverage, or why a claim was denied, call Health Benefits at 1-855-550-5454. 

About this Benefit: Mental Health Benefit

Counselling is a tool for individuals experiencing a difficult situation to resolve their emotional distress and enjoy greater wellness.

Health Benefits has partnered with Pacific Blue Cross (PBC) to administer the Mental Wellness and Counselling (MWC) benefit  to First Nations in BC.​You can access the Mental Health Benefit Schedule here​.
​
For more information about the updates to the Mental Wellness and Counselling program,
​please see a Client frequently asked questions resource here​.
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What My Benefit C​overs

​Your benefit covers counselling services from a qualified mental health provider. Mental health providers include psychologists, clinical counsellors and social workers.

The mental health provider must be registered with Health Benefits. Options to find a registered mental health provider:
  1. Call Health Benefits at 1-855-550-5454;
  2. Browse the Health Benefits Mental Health Provider List;
  3. Browse the mental health provider map 
    ​(see the M​ental Health Provider Map Guide for instructions on how to locate a mental health provider using the map)

You can call Health Benefits at 1-855-550-5454 to learn more about what is covered. ​

What My Benefit Doe​​s Not Co​​ver

Some services are considered Exclusions. Exclusions cannot be covered as an exception and cannot be appealed.

Some examples of common mental health Exclusions are: 
  • services for children under the age of six
  • psychiatric emergencies for people at risk of harm to self or others
  • services funded by another program or agency
    (e.g. psychiatric services through BC MSP counselling provided to incarcerated clients)
  • services for the purpose of a third party
    (e.g. school application, employment assessment, to support legal action, child custody, etc.)
  • ​​Telehealth through instant messaging or emails ​

How Do I Access​​​ Coverage?

​You must see a provider who is registered with the Health Benefits Program to receive coverage for your counselling services.​

If you need travel assistance to access counselling, please contact the Medical Transportation Program 
(email: [email protected] ; phone: 1-855-550-5454).
​
Note: Medical Transportation coverage may be available for trips that meet Medical Transportation criteria.
​Learn more about your Medical Transportation benefits here.​

If you prefer virtual appointments, talk to your provider about Telehealth options.
See the Telehealth ​page or the Telehealth for Mental Health poster.

1. Tell your provider that you have coverage through the Health Benefits Program when scheduling your first app​ointment. 

2. Your first appointment is about determining if the provider is the right fit for you. 
You can change to another registered provider at any time.

3. Cancel your appointment ahead of time if you can no longer make it. 
​
Health Benefits does not pay for missed appointments and your provider may charge you for the cost of your appointment if you do not show up.

​If you have any questions about your mental health benefit, how to access coverage, how to find a mental health provider or why a claim was denied, call Health Benefits at 1-855-550-5454.

About this Ben​​efit: Pharmacy Benefit

Medications and other pharmacy items and services can be an important part of preventing and managing illness. 
​The Pharmacy Benefit is designed to meet the unique health and wellness needs of First Nations people living in British Columbia (BC). 

​A Pharmacy Benefit factsheet is available 
here​​.
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What My Benefit Covers

PharmaCare Plan W (for Wellness) is the plan for First Nations people in BC. For more information, see the PharmaCare Plan W webpage.
Your Benefit Covers:
​To learn more about these items, you can explore:
Prescription drugs
The Plan W drug list 
​(learn how to use the PharmaCare formulary by watching 
this video)
​Over-the-counter drugs
A list of over-the-counter medications
​Non-drug over-the-counter items (e.g., diabetic supplies)
A list of over-the-counter items
​Diabetes Drugs, Insulins
​and Supplies
​A summary of Diabetes Drugs, Insulins and Supplies Coverage for FNHA Clients
Wellness initiatives
​(e.g., the Shringrix® vaccine)
​​The supplementary drug list intended to support unique First Nations Health Authority (FNHA) wellness initiatives

What My Benef​it Does Not Cover

Some items and services are considered Exclusions. Exclusions cannot be covered as an exception and cannot be appealed.

Pharmacy benefit Exclusions include, but are not limited to:
  • alternative therapies (eg, glucosamine and evening primrose oil)
  • weight management drugs
  • cannabis
  • clinic, physician and hospital fees, including for completing a form
  • drugs with investigational or experimental status
  • impotence drugs
  • prescriptions written by a veterinarian
  • most vaccines

You must be enrolled with Health Benefits to access pharmacy benefits.

​If you need to enroll for the first time or want to check your enrollment, please have your status number ready and call Health Benefits at
​1-855-550-5454.
 ​

How Do I Access Coverage?

​When you need medications or pharmacy items to treat your health conditions or to support your wellness, the best way to avoid out-of-pocket costs is to talk to your prescriber and pharmacist about which items are fully covered by your plan.
​
  1. Talk to your prescriber about your health needs to determine if there is an appropriate medication or pharmacy item for your condition or symptoms.
    ​
  2. Some medications or pharmacy items need Special Authority from PharmaCare for coverage. 
    Ask your prescriber if your medication or pharmacy item requires Special Authority.  

  3. Talk to your pharmacist about your healthcare goals and prescription. 
    Most pharmacy items are either fully covered or have a fully-covered alternative. If you are being asked to pay for your medication, you can ask the pharmacist if there is an alternative covered by your plan. Pharmacists may also recommend covered over-the-counter medications to treat specific conditions or symptoms.

  4. The pharmacist will dispense your medication and bill Plan W or PBC directly.

If you have any questions about your pharmacy benefit or how to access coverage, call Health Benefits at 1-855-550-5454.

Over-the-Cou​​nter Medications
How to access Over-the-Counter​ Medications covered by Plan W

About this ​​Benefit: Vision Care Benefit

​Getting a regular eye exam is necessary to maintain good eye health. If you wear prescription contacts or eye glasses it is important to update your prescription regularly, and to get eye exams, which check the eyes and brain for diseases. 
​
Health Benefits has partnered with Pacific Blue Cross (PBC) to offer a comprehensive vision care plan to First Nations in BC. 
​A Vision Care Benefit factsheet is available here​​.
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What My ​​​Plan Covers

​Your plan covers certain vision care items and services under the following categories:
  • prescription eyewear and repairs
  • sight tests and eye exams
    ​
You can find detailed information about your vision care benefits through your PBC Member Profile, which you can access online or through the PBC app.”

What My Plan Does Not Cover

​Some items and services are considered Exclusions. Exclusions cannot be covered as an exception and cannot be appealed.

Vision care benefit Exclusions include, but are not limited to:
  • prescription eyewear accessories or supplies (e.g., contact lens solution, glasses cases)
  • industrial safety frames or lenses
  • non-prescription items
  • surgical procedures (e.g., laser eye surgery)
  • procedures covered by MSP (e.g., cataract surgery)

How Do I Acce​​ss ​Coverage?

​When you make an appointment,
the best way to access your coverage and avoid out-of-pocket costs is to discuss your exam, eyewear options, and billing details with your provider.

1. Ask your provider if they are registered with PBC. 
Providers who are registered can bill them directly. If you see a provider who is not registered you will need to pay out of pocket and request reimbursement. You can also search for a provider who is registered for direct billing using your PBC Member Profile.

2. Check if your vision care provider requires payment up front. 
Some providers ask their clients to pay for items and services before the appointment.

3. Talk to your vision care provider about which items and services are fully covered by your vision care plan. 
Before your eye exam, and before ordering your contact lenses or picking out your prescription glasses, make sure you have enough coverage to cover the cost. If the item or service costs more than your vision care benefit maximums, you will need to pay out of pocket for the remainder.

4. Health Benefits will cover glasses or contact lenses purchased online, 
​
however you will have to pay out of pocket and request reimbursement.

​If you have any questions about your vision care plan, how to access coverage, or why a claim was denied, call Health Benefits at 1-855-550-5454.

About this ​​Benefit: Reim​bursements

If you paid out-of-pocket for an item, service, or travel that is covered by Health Benefits, you can request reimbursement. 
​
To be reimbursed, you must meet the criteria for the item, service, or travel you received. If your request is approved, you will be reimbursed up to the maximum your plan allows. For how to check your coverage, see the related benefit on the Health Benefits Guide page. 
​When providers are not able to bill PBC or Health Benefits directly for eligible items and services, clients will need to pay out-of-pocket and then request reimbursement. If the cost of the item or service is more than what Health Benefits covers, clients will have to pay out-of-pocket for the remaining balance.

Dental, Vision, MS&E Reimbursements 

Reimbursement requests for dental, vision care, and MS&E items and services can be submitted electronically using the PBC Member Profile, available at www.pac.bluecross.ca, or can be mailed to PBC. Requests must be submitted within one year from the date on which the item or service was received.

Online submission through the PBC Member Profile is recommended as reimbursement will usually occur  within two business days. If clients are submitting requests to PBC by mail, they must submit the appropriate  reimbursement form and all original itemized receipts. Dental, vision care, and MS&E forms can be found online at www.pac.bluecross.ca. Clients should mail reimbursement requests to:

Pacific Blue Cross     
PO Box 7000     
Vancouver, BC  V6B 4E1

​Medical Transportation, Mental Health, Pharmacy Reimbursements

​Reimbursement requests for items and services under medical transportation and mental health should be  submitted to Health Benefits.
Some pharmacy items and services are also eligible for reimbursement through Health Benefits. These include:
•  Claims for infants who do not yet have a Personal Health Number (PHN);
•  Claims for infants who do not yet have a status number;
•  Out-of-province expenses that were denied by Pharmacare; and
•   Co-payment amounts charged by pharmacies that are above the amount covered by PharmaCare for the following items:
-  Rapid-acting analogue insulins (Humalog, novo-rapid in the name);
-  Cystic fibrosis nutritional supplements/vitamins; and
-  Diabetes supplies (insulin pumps, needles and syringes, blood glucose test strips).
​All requests must be received by Health Benefits within one year from the date on which the item or service was received. Clients should submit the Client Reimbursement Form with all original itemized receipts to Health Benefits either by mail or fax.

The Health Benefits client reimbursement form can be found online at: http://www.fnha.ca/benefits/reimbursements.

Out-of-Province Pharmacy Reimbursements

​​If you filled a prescription at a pharmacy in another province or a territory outside of BC,
​you will need to fill out a 
Pharmacare First Nations Health Benefits Out-of-Province Claim. 

Mail or fax the completed form with all original receipts to BC PharmaCare.
PharmaCare
PO Box 9655 Stn Prov Govt
Victoria BC V8W 9P2
Fax: 250 405-3587
​
If you are denied reimbursement for a Plan W item by Pharmacare, you may be reimbursed by Health Benefits. 
​Call Health Benefits at 1-855-550-5454.

Pregnancy and Infant Care

The FNHA Health Benefits Program  can support you and your baby through​ your pregnancy and after you give birth.
Pregnancy brings lots of change. Some changes may be physical while others may be social or emotional. Throughout your pregnancy, it is important to talk about your questions or health concerns with your health care provider, such as a community health nurse, pharmacist, nurse practitioner, doctor, or midwife.

The Health Benefits Program can support you by covering many of the medically-necessary items and  services your health care provider might recommend. This guide provides an overview of the Health Benefits coverage available to you and your family.

In this guide, coverage areas are divided up according to health concerns that may come up during pregnancy and after. However, all coverage is available at any time, regardless of where you are in your pregnancy journey.

​If you have questions about what Health Benefits covers, or if you are having trouble accessing coverage, call us at 1-855-550-5454. You can also find information on how to access your benefits coverage at: fnha.ca/benefits

Your ​Coverage during Pregnancy

Your Coverage After Giving Birth

​Travel for Prenatal Care Checkups and Delivery 
​Prenatal care checkups are important opportunities for your health care provider to check that your baby is growing and that you both are staying healthy. If you live in a rural or remote community and have limited access to maternity care, you may need to travel to see a health care provider for an ultrasound or other appointment. You may also need to travel when it’s time for you to give birth, depending on the health care resources in your community.

Coverage offered through the Medical Travel Benefit

The Health Benefits Program covers travel, including meals and accommodation, to see a health care provider outside your community for prenatal appointments, as well as when it is time for you to give birth. Health Benefits may also cover travel for one person to accompany you. Talk to your health care provider if you have questions about when to have your prenatal checkups.
Prenatal Vitamins
​Your nutritional health is an important part of keeping you and your baby healthy. It is best to start taking folic acid two to three months before getting pregnant and continue to take it during your pregnancy. Eating well and taking prenatal vitamins can help support the healthy development of your baby. It is also a good idea to keep taking your prenatal vitamins after you give birth.

Coverage offered through Pharmacy Benefit

​The Health Benefits Program covers prenatal vitamins, iron, and folic acid to support you in having a healthy pregnancy. Talk to your health care provider if you have questions about how exercise, nutrition and other  lifestyle factors can help you to have a healthy pregnancy.
Oral Health 
Oral hygiene and dental check-ups are an important part of your care during pregnancy. Preventing and treating tooth decay and infections in your mouth can help the development and oral health of your baby. Research shows there may be a link between dental diseases and having a pre-term or low-birth weight baby. Eating a balanced diet and taking prenatal vitamins also help with your baby’s teeth development during your pregnancy. You may notice that changing hormones make your gums swell, bleed more easily, and feel irritated. It is a good idea to get regular dental check-ups during and after your pregnancy.

Coverage offered through Dental Benefit

​The Health Benefits Program covers your dental checkups, cleanings and many other dental treatments you may need. Talk to your oral health care provider if you have questions about your oral health and pregnancy.
Eyes and Vision 
​Regular vision exams are an important part of your overall wellness and self-care. Pregnancy can change your vision by causing blurry vision, headaches, and light sensitivity. Most vision changes during pregnancy are mild and temporary. Sometimes, vision blurriness, light sensitivity and/or headaches can be an indication of more serious health conditions. Contact your health care provider if you notice any of these vision changes. 

Coverage offered through Vision Care Benefit

​The Health Benefits Program covers eye exams and other eye care-related services. Talk to your eye care provider if you have questions about your vision and pregnancy.
Alcohol, Cannabis, Commercial Tobacco, and Other Substance Use
​Using illicit or prescription drugs, alcohol or commercial tobacco during pregnancy can cause short- and long-term health conditions for the person who is pregnant and the baby. After giving birth, substances can pass to the baby when breastfeeding, and second-hand smoke can harm the baby.

​If this is a concern for you, bringing a baby into the world can be an opportunity to think about your and your baby’s wellness. What are ways you and your family can plan for a healthy pregnancy and welcome your new baby into the world?

Coverage offered through Pharmacy Benefit, Counselling Benefit

​The Health Benefits Program covers products to help you reduce or quit smoking commercial tobacco, if you decide that is right for you. Overcoming regular use of commercial tobacco or nicotine can be hard, and you may need extra support, including wholistic supports such as counselling or traditional healing. Talk to your health care provider about the options available to you and where to get help.

Health Benefits also covers medications prescribed to treat substance use. Many medications can impact a baby’s development, so it is important to talk to your health care provider about the best option for you. If you decide a treatment centre would help you with substance use, Health Benefits can help cover the travel to some centres. It is a good idea to double-check if the centre admits people who are actively using substances or taking medication for substance use, and if they will admit people who are pregnant.

If you would like to access an addictions and psychiatry specialist, you can ask your health and wellness provider for a referral to the First Nations Virtual Substance Use and Psychiatry Service. This is a free service of the FNHA that you can access by phone or video conference with your provider. Specialists offer treatment support that is culturally safe and trauma informed.

Talk to your health care provider if you have questions about commercial tobacco, alcohol, drugs, prescription and over-the-counter medications. If you use traditional medicines, let your health care provider know.​
Mental Health
​During pregnancy, hormonal and physical changes may affect your mental health. There may be times when you feel joy and excitement to meet your baby, and times when you feel sad, nervous, stressed or worried. You may experience these feelings before or after the baby is born. Sometimes partners experience these feelings as well. This is a very common experience and support is available to help you and your family.

Coverage offered through Mental Health Benefit

The Health Benefits Program covers counselling sessions to support you in your mental health journey. Counselling  can be a great place to talk about the feelings you are experiencing, and can offer comfort and tools to help you  work through them. Coverage is also available for medication to treat anxiety, depression and other mental health concerns that may be recommended by your health care provider.

​You are encouraged to talk to your mental health care provider, community health nurse, or other health care provider if you have questions about depression or other mental health concerns during pregnancy. Additional support programs and services are listed at the end of this guide.
Pregnancy Discomforts
​Symptoms of discomfort due to pregnancy vary from person to person. You may experience nausea and vomiting, heartburn and indigestion, incontinence, constipation, migraines, head and back aches, swelling or other symptoms. If you use cannabis to help with nausea, consult with your health care provider. Cannabis is not recommended during pregnancy and there are other options available.

​It is also a good idea to talk with your health care provider before taking any over-the-counter medications. Your health care provider needs to know you are having these discomforts, as they can be a sign of a medical condition that occurs during pregnancy.

Coverage offered through Pharmacy Benefit

The Health Benefits Program covers many of the medications for pain relief, nausea and other stomach complaints. It also covers various incontinence supplies, as well as supplies like compression stockings and maternity belts that may help with back aches or bodily swelling. Talk to your health care provider if you have questions about how to treat common pregnancy discomforts.
Diabetes and Gestational Diabetes
It is important for your health—and the health of your growing baby—to be checked for diabetes. If you have never been tested for diabetes, it is a good idea to get tested before getting pregnant or at your first prenatal appointment. This can usually be done with your family doctor, primary care provider, or community health nurse. In the early stages of diabetes a person may not feel different or have symptoms, so getting tested is the best way to know.

​During pregnancy, some people develop a form of diabetes called gestational diabetes. A test for gestational diabetes will occur between 24 and 28 weeks into your pregnancy. People who develop gestational diabetes will need to monitor their blood sugar levels, and may need to take diabetes medication or insulin. Gestational diabetes will go away after you give birth, but it does increase your risk for having diabetes later in life. You will need to go for follow-up screening, usually between six weeks and six months after your baby is born. After that, it is recommended that you go for annual screening.

Coverage

The Health Benefits Program covers a variety of diabetes medication and supplies, including blood glucose test strips and insulin. Talk to your health care provider if you have questions about diabetes or gestational diabetes.
​Feeding
​Breastfeeding has many benefits for you and your baby. Breastmilk is safe, clean, and contains antibodies to protect your baby against common childhood illnesses. It has the energy and nutrients your baby needs for growth and development.
The Health Benefits Program covers some of the items you may need to help you breastfeed your baby such as manual breast pumps, electric breast pumps, and nipple shields. Talk to your health care provider if you have questions about breastfeeding.
Vitamin Supplements and Medication
​Once you give birth, you may have questions about how to take care of your baby and what to do if your baby doesn’t feel well. It is recommended that all babies who are breastfeeding receive supplemental vitamin D. If  your baby gets sick, make sure you talk to your health care provider before giving your baby any medications for  pain or fever. Babies and children should never be given ASA products (Aspirin), unless on the advice of a doctor. 
​The Health Benefits Program covers some of the items you may need to care for your baby such as infant vitamin D drops and generic brand “baby Tylenol.” Talk to your health care provider if you have questions about any health concerns affecting your baby.
​Your Baby’s Oral Health
​Even before your baby starts teething you can start taking care of their oral health. You can use a damp washcloth or an infant-sized toothbrush to clean your baby’s gums daily. Once the first tooth comes in, brush your baby’s teeth twice a day with a bit of toothpaste the size of a grain of rice. It is recommended to take your baby to the dentist or another oral health care provider within six months of your baby’s first tooth.
The Health Benefits Program covers your baby’s dental checkups, cleanings and many other dental treatments your baby may need. Talk to your oral health care provider if you have questions about how to care for your baby’s oral health.
Contraceptives
​It is helpful to explore what contraceptive options might work best for you to support safe and positive sex and your family planning needs.
​The Health Benefits Program covers various prescription contraceptives, such as contraceptive pills, patches, rings, shots, and intrauterine devices (IUDs), to help support you in your family planning decisions. Health Benefits also covers emergency contraceptive medication. Talk to your health care provider if you have questions about family planning.

Your Baby’s Health Care Coverage

Your Baby’s  Health Care Coverage
Your baby will need individual health care coverage through the BC Medical Services Plan (MSP) and FNHA’s Health Benefits Program.

Follow these steps to set up your baby’s account:
1.  Register your baby for a Personal Health Number (PHN) to access MSP.
2.   Register your baby for a status number, either through Indigenous Services Canada or your local band office. You will need the personal information and signature of both parents on your baby’s status number application.
3.   Once you have your baby’s PHN and status number, call Health Benefits at 1-855-550-5454. It is best to begin the registration process early, as it can take several months for registrations to be processed.

Your baby will be covered under your or your partner’s status number until 24 months of age. If you are having trouble getting an item or service covered for your baby, call Health Benefits.
How to Access Your Pregnancy and Baby Care Benefits Coverage
The Health Benefits Program can support you by covering many of the medically-necessary items and services your health care provider might recommend. Some items or services need a prescription, a written recommendation from your health provider, or approval from Health Benefits to be covered.

First Nations Health Benefits has partnered with Pacific Blue Cross (PBC) to administer dental, vision and medical supplies & equipment (MS&E) benefits. Providers who are registered with PBC can bill your plan directly for these services.

PBC is a BC-based organization and is dedicated to the principles and practices of cultural safety and humility.

How to Create a PBC Member Profile You can use your status number to create a free PBC Member Profile to:
  • Check your benefits coverage and amount
  • Submit a claim for reimbursement online (if you paid up front for a service covered by your plan)
  • Search for vision care providers who offer direct billing PBC reimburses online claims in as little as 48 hours.

​Visit pac.bluecross.ca/fnhaclient and click on “I want to Register for Access to my Member Profile.” Follow the steps to set up your profile and password.

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